Standard: 2-4 business days (£5, or free when you spend £100 or more, after promotions)

Expedited: 1-2 business days (£11)

Please allow 1-2 business days for us to receive and process your order—you’ll get a shipment notification email with a tracking number as soon as your package ships.

So you just placed an order—sweet! Read on to find tips for when to expect delivery:

When will my order ship?

Order processing takes 1-2 business days (or sometimes 3 during a big sale). From there, we hand the order to the carrier, and send you a shipment confirmation email with tracking details so you can follow its journey.

When will my order arrive?

After processing, standard shipping takes 2-4 business days, or expedited shipping takes 1-2 business days.

You can use the tracking link in your shipment confirmation email to find the most up-to-date status of your package.

We currently ship our threads to all of the UK, including England, Northern Ireland, Scotland, Wales, Scottish Highlands, Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man, and BFPO addresses. We also ship to the 50 US states and Puerto Rico, Canada, and APO/FPOs.

For shipping to the US, shop directly from our US website, and for shipping to Canada, shop from our Canada website.

We hope to bring our threads to more countries soon—stay tuned!

How can I edit my shipping address?

Please email us at support@freshcleantees.com as soon as possible if you would like to make changes to your shipping address. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

If we are unable to make the change in time, we will be happy to re-ship your order for a £5 GBP reshipping fee.

Why aren't my tracking details updating?

Sometimes, the carrier takes 1-2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. If your tracking number isn’t updating or working after that, please reach out to us via support@freshcleantees.com. We're always here to help!

My order was marked delivered but I can't find it. Can you help?

Occasionally a carrier will mark a package as delivered early, so we recommend keeping an eye out for your order for the next 48 hours. We also always suggest checking all surrounding areas and/or entrances to your home to check that your package is not hiding or jammed, and asking your neighbors if they may have received it for you by mistake.

If you still can’t find it, send us an email at support@freshcleantees.com. We’ll get you sorted out ASAP.

My order was damaged in transit. Can you help?

Sorry that happened! Please send us a note at support@freshcleantees.com. From there we’ll find a solution right away.

Please email us at support@freshcleantees.com as soon as possible if you would like to make changes to your shipping address. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

If we are unable to make the change in time, we will be happy to re-ship your order for a £7.95 reshipping fee.

Sometimes, the carrier takes 1-2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. If your tracking number isn’t updating or working after that, please reach out to us via support@freshcleantees.com. We're always here to help!

Occasionally a carrier will mark a package as delivered early, so we recommend keeping an eye out for your order for the next 48 hours. We also always suggest checking all surrounding areas and/or entrances to your home to check that your package is not hiding or jammed, and asking your neighbors if they may have received it for you by mistake.

If you still can’t find it, send us an email at support@freshcleantees.com. We’ll get you sorted out ASAP.

Sorry that happened! Please send us a note at support@freshcleantees.com. From there we’ll find a solution right away.

Please email us at support@freshcleantees.com as soon as possible if you would like to cancel or make changes to your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

If we are unable to make your change, we can help find an alternative solution—our flexible return policy makes it as easy as possible.

You can find your order number in the subject line of your order confirmation email, shipping confirmation email, or delivered confirmation email.

In the UK, our threads are available exclusively here on freshcleanthreads.co.uk.

Yes! We offer gift cards in the amounts of £25, £50, and £75 here.

We want you to love your threads. That’s why our 100-Day Guarantee offers free returns and exchanges to help you find the right fit!

Keep in mind, our 100-Day Guarantee does not cover:

• Stains or spills on your threads that weren't there when upon delivery
• Items that were damaged in your washing machine or by a rowdy lifestyle
• Clearance, sale, and last-chance collection items
• Fresh Clean Socks
• Mystery packs

The best way to process a return or exchange is by using our online return + exchange portal, where you can easily create your prepaid shipping label and track the progress. Here's how:

1. In the portal, enter your order number (you can find it in the subject line of your order confirmation email)
2. Select “Return” or “Exchange” and follow the steps to generate your prepaid label

You can also swap for a different item by selecting “Return” and using “Shop Now Credit” to visit the store for the new item!

Fresh Clean Threads does not store items mistakenly sent to us through our return process. If you accidentally sent the wrong item to our returns center, send us a note at support@freshcleantees.com as soon as possible. We cannot guarantee your item will be found or returned, and are unable to provide compensation for items sent to us incorrectly.

Once your return has been received and processed, your refund will be applied. From there, you’ll see the refund posted back to your original payment method in 5-10 business days.

Our threads are currently available in sizes S, M, L, XL, 2XL, and 3XL in the UK, but we’re always working to expand our size range!

Our tees run true to size, so we recommend choosing the size you wear most. If you need an extra hand, you can use our interactive Find My Fit tool linked on our product pages to get a specific suggestion based on your personal details.

You can also use the size chart on each product page (or for all our products here) to compare the specifications of another tee in your closet with the measurements of our threads. The measurements on our site reflect the distance when measured flat across (not around your body).

Machine wash your threads in cold water. Tumble dry on low.

Some garments may shrink 1/4"-1/3" during the first few washes. If you’d like to minimize shrinkage, we recommend line drying.

If your threads shrink more than expected, you can always get in touch with us (within our 100-day guarantee window) at support@freshcleantees.com and we’ll help make it right.

We work hard to bring back any out-of-stock sizes as quickly as possible! Some of our colors and styles are seasonal exclusives, so they may not be returning. You can always email us at support@freshcleantees.com to ask for details.

Our team puts together our existing packs thoughtfully with color combinations we think you’ll love. While our existing packs aren’t customizable, you can always build your own custom bundle here! You’ll be able to select whichever 5 colors you want (with savings to boot).

Sometimes we launch our new seasonal colors as pack exclusives before they arrive as individual items in our lineup. If the color you want isn’t available on its own yet, you can sign up for FCT's email list here to learn when it launches!

Our threads are designed by a team of product developers in San Diego, then manufactured in a variety of factories in Guatemala, Vietnam, and the Philippines. We’re committed to a standard of excellence in every aspect of our business, which is why we require ethical and responsible conduct in all of our operations. All of the factories we work with are WRAP certified, ensuring they follow stringent ethical and environmental standards.

Each of our threads is designed with a unique blend of materials to create just the right fit, feel, and durability. You can find specific details about each style’s material makeup on each style’s product page.

Our flagship tees (and lots of our other threads!) are made with StratuSoft, our proprietary cotton-poly blend that offers super soft comfort, breathability, and durability. Read more about StratuSoft here!

We accept major credit cards and debit cards, PayPal, Shop Pay, Google Pay, and Apple Pay.

To apply a discount code, just enter it in the Discount Code field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used.

You can use only one discount code per order, but you can still receive free shipping when using a promo code if your order qualifies!

We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system, and that your card is not expired.

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at support@freshcleantees.com—we’re happy to help.

We love working with our community, and keep an eye on our @freshcleanthreads tags on social media! Be sure to tag us in your photos wearing your threads, and we'll get in touch if there are opportunities to work together.

We're also occasionally on the lookout for partners using Insense or Popular Pays—if you see a listing for us there, please apply, and we'll be in touch if it's a good fit.