Terms Of Service

Fresh Clean Threads 

Terms of Service

Last updated: 2023/10/16



Will these Terms ever change?

What about my privacy?

What are the basics of using Fresh Clean Threads?

Are there restrictions in how I can use the Services?

What are my rights in the Services?

What about anything I contribute to the Services – do I have to grant any licenses to Fresh Clean Threads or to other users?

Who is responsible for what I see and do on the Services?

Will Fresh Clean Threads ever change the Services?

How to order with us?

How we arrange delivery for you 

Do the Services cost anything?

What if I want to stop using the Services?

Can I refer other users?

What is our liability to you?

What else do I need to know?



Welcome to Fresh Clean Threads! Please read on to learn the rules and restrictions that govern your use of our website [https://freshcleanthreads.co.uk] ("Site")) , products, services and applications (“Services”), including, without limitation, any request to receive information about, or to purchase any of the products made available through our Site (each, a “Product”). Your purchase of any Products will also be governed by any other terms made available by us to you during the sales process. If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at:

  • Email: [support@freshcleantees.com]
  • Address: [5 New Street Square, London, EC4A 3TW]

These Terms of Service (the “Terms”) are a binding contract between you and FRESH CLEAN THREADS (UK) LIMITED. (“Fresh Clean Threads,” “we” "our" and “us”). We are a limited company registered in the United Kingdom. Our registered company number is 15077175, and our registered office is at 5 New Street Square, London, EC4A 3TW, United Kingdom. Your use of any of the Services in any way is subject to these Terms and by using any of our Services you agree to be bound by all these Terms, and these Terms will remain in effect while you use the Services. 

Your use of or participation in certain Services may also be subject to additional policies, rules and/or conditions (“Additional Terms”), where this is the case, we will make these available to you and such Additional Terms are incorporated herein by reference, and you understand and agree that by using or participating in any such Services, you agree to also comply with these Additional Terms.

Please read these Terms carefully. They cover important information about Services and Products provided to you, including information on charges, and fees we bill you. These Terms include information about future changes to these Terms, automatic renewals, limitations of liability, and resolution of disputes. You should print a copy of these Terms for future reference. 

Please note that your use of and access to our Services and Products are subject to the following Terms; if you do not agree to all of the following Terms, you may not use or access the Services and purchase the Products in any manner.

Will these Terms ever change?

We are constantly trying to improve our Products and Services, so these Terms may need to change along with our Products and Services. We reserve the right to change the Terms at any time, but if we do, we will place a notice on our Site, send you an email, and/or notify you by some other means. 

If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services and purchase our Products. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes. No change will affect any order that you have already placed with us before that change is made. These Terms were last updated on the date mentioned at the top of these Terms.

Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.

What about my privacy?

Fresh Clean Threads takes the privacy of its users very seriously. For the current Fresh Clean Threads Privacy and Cookies Notice , please click here.

What are the basics of using Fresh Clean Threads?

You may be required to sign up for an account, select a password and user name (“Fresh Clean Threads User ID”), and provide us with certain information or data, such as your contact information. You promise to provide us with accurate, complete, and updated registration information about yourself. 

You may not select as your Fresh Clean Threads User ID a name that you do not have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.

You agree  that you are an individual of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and have gotten your parent or guardian to agree to these Terms on your behalf).

You will only use the Services and Products you obtain for your own internal, personal, non-commercial use and in accordance with these Terms, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. 

You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. You must only use the Services or Products for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates. If your use of the Services or Products is prohibited by applicable laws, then you aren’t authorised to use the Services. 

You will not share your Fresh Clean Threads User ID, account or password with anyone, and you must protect the security of your Fresh Clean Threads User ID, account, password and any other access tools or credentials. You’re responsible for any activity associated with your Fresh Clean Threads User ID and account.

Are there restrictions in how I can use the Services?

You agree that you will not contribute any Content or User Submission (each of those terms is defined below) or otherwise use the Services or interact with the Services in a manner that:

  1. Infringes or violates the intellectual property rights or any other rights of anyone else (including Fresh Clean Threads);
  2. Violates any law or regulation, including, without limitation, any applicable export control laws, privacy laws or any other purpose not reasonably intended by Fresh Clean Threads;
  3. Is dangerous, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
  4. Jeopardizes the security of your Fresh Clean Threads User ID, account or anyone else’s (such as allowing someone else to log in to the Services as you);
  5. Attempts, in any manner, to obtain the password, account, or other security information from any other user;
  6. Violates the security of any computer network, or cracks any passwords or security encryption codes;
  7. Runs Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);
  8. “Crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);
  9. Copies or stores any significant portion of the Content; or
  10. Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Products or Services.

A violation of any of the foregoing is grounds for termination of all rights granted to you under these Terms and Such rights will terminate immediately if you are in breach of any of them.

What are my rights in the Services?

The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions (as defined below) and so forth (all of the foregoing, the “Content”) are owned by us or our licensors. Except as expressly set out here, nothing in these Terms gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading Content from the Site. 

You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialise or otherwise exploit for any purpose any Content not owned by you, (i) without the prior written consent of the owner of that Content or (ii) in a way that violates someone else’s (including Fresh Clean Threads') rights.

Subject to these Terms, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for any purpose other than using the Services is expressly prohibited without prior written permission from us. You understand that Fresh Clean Threads owns the Services. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services. 

In the event you print off, copy or store pages from the Site (only as permitted by these Terms), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.

What about anything I contribute to the Services – do I have to grant any licenses to Fresh Clean Threads or to other users?

User Submissions

Anything you post, upload, share, store, or otherwise provide through the Services is your “User Submission”. Some User Submissions may be viewable by other users. We do not control, nor do we actively monitor User Submissions. You are solely responsible for all User Submissions you contribute to the Services and you acknowledge that all User Submissions express the views of their respective authors, and not our views. You agree that all User Submissions submitted by you are accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations.

You agree that you will not post, upload, share, store, or otherwise provide through the Services any User Submissions that: 

  1. infringe any third party's copyrights or other rights (e.g., trademark, privacy rights, etc.); 
  2. are defamatory or in breach of any contractual duty or any obligation of confidence 
  3. contain obscene, sexually explicit content or pornography; 
  4. contain abusive, threatening, hateful, defamatory, or discriminatory (on any ground) content or incite hatred against any individual or group; 
  5. exploit minors; 
  6. depict unlawful acts or extreme violence; 
  7. depict animal cruelty or extreme violence towards animals; 
  8. impersonate any person or entity or otherwise misrepresent your relationship with any person or entity;
  9. contain, transmit or distribute any unsolicited or unauthorised advertising, marketing or promotional material or other form of solicitation (spam);
  10. transmit or distribute any virus and/or other code that has contaminating or destructive elements;
  11. are liable to cause anxiety, alarm or embarrassment, knowingly false or misleading;
  12. promote fraudulent schemes, multi-level marketing (MLM) schemes, get rich quick schemes, online gaming and gambling, cash gifting, work from home businesses, or any other dubious money-making ventures; or 
  13. that violate any law and regulations or is otherwise objectionable.

Whilst we do not pre-screen User Submissions, we reserve the right, in our sole discretion, to delete, edit or modify any User Submission submitted by you and/or to close any topic, at any time without notice to you.

Complaints about the content of any User Submission must be sent to [https://freshcleanthreads.co.uk] and must contain details of the specific User Submission giving rise to the complaint.


In order to display your User Submissions on the Services, and to allow other users to enjoy them (where applicable), you grant us certain rights in those User Submissions (see below for more information). 

By submitting User Submissions through the Services, you hereby grant Fresh Clean Threads and our affiliates a worldwide, non-exclusive, perpetual, royalty-free, fully paid, sublicensable and transferable right and license to use, edit, modify, truncate, aggregate, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Submissions (in whole or part) in connection with this Site, the Services and our (and our successors’ and assigns’) businesses, including without limitation for promoting and redistributing part or all of this Site or the Services (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party websites and feeds), and including after your termination of your account or the Services. You waive any moral rights you may have in, or to be identified as the author, of such User Submission.

You understand and agree that Fresh Clean Threads, in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing license includes the rights to do so.

You also hereby do and shall grant each user of this site and/or the Services a non-exclusive, perpetual license to access your User Submissions through this site and/or the Services, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Submissions, including after your termination of your account or the Services. For clarity, the foregoing license grants to us and our users do not affect your other ownership or license rights in your User Submissions, including the right to grant additional licenses to your User Submissions, unless otherwise agreed in writing. You agree that you have all rights to grant such licenses to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights. Certain features of the Services allow you to share information with others, including through your social networks or other services where you have an account (“Third Party Accounts”). When Content is authorised for sharing, we will clearly identify the Content you are authorised to redistribute and the ways you may redistribute it, usually by providing a “share” button on or near the Content. If you share information from the Services with others through your Third Party Accounts, such as your social networks, you authorise Fresh Clean Threads to share that information with the applicable Third Party Account provider. Please review the policies of any Third Party Account providers you share information with or through for additional information about how they may use your information. If you redistribute Content, you must be able to edit or delete any Content you redistribute, and you must edit or delete it promptly upon our request.

Finally, you understand and agree that Fresh Clean Threads, in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.

Who is responsible for what I see and do on the Services?

We may change the format and Content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk. 

Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information. 

Except to the extent expressly stated in these Terms, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any Content of the Site. Any information or Content publicly posted or privately transmitted through the Services is the sole responsibility of the person from whom such Content originated, and you access all such information and Content at your own risk, and to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its Content. 

We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and (subject to these Terms contained in the section " What is our liability to you?") you hereby release us from all liability for you having acquired or not acquired Content through the Services. We can’t guarantee the identity of any users with whom you interact in using the Services and are not responsible for which users gain access to the Services.

You are responsible for all Content you contribute, in any manner, to the Services, and you agree you have all rights necessary to do so, in the manner in which you contribute it.

The Services may contain links or connections to third-party websites or services that are not owned or controlled by Fresh Clean Threads. We include these to provide you with access to information, products or services that you may find useful or interesting. When you access third-party websites or use third-party services, you accept that there are risks in doing so, and that Fresh Clean Threads is not responsible for such risks. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.

Fresh Clean Threads has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or by any third party that you interact with through the Services. In addition, Fresh Clean Threads will not and cannot monitor, verify, censor or edit the content of any third-party site or service. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilise. Subject to these Terms contained in the section " What is our liability to you?", by using the Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or service.

Your interactions with organisations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organisations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Fresh Clean Threads shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.

Will Fresh Clean Threads ever change the Services?

We’re always trying to improve our Products and Services, so they may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We’ll try to give you notice when we make a material change to the Services that would adversely affect you, but this isn’t always practical. We reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice.

How to order with us?

Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the  "Pay Now" button on the checkout page.

After placing an order, you will receive an order confirmation email giving you an order reference number and stating that we are preparing your order for shipment. Please note that your order constitutes an offer to us to buy the Product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance by sending you a confirmation that your order has been despatched ("Order Confirmation"). The contract between you and us in relation to the Product(s) ordered ("Contract") will only be formed when we send you the Order Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.

The Contract will relate only to the Product(s) which have been confirmed in the Order Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until such Product(s) have been confirmed in a separate Order Confirmation.

We may also provide a subscription service in respect of any Product(s) we offer, please see the "Subscriptions" section below for more information on these. 

How we arrange delivery for you 

Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances.

Your order will be delivered to the delivery address within the [United Kingdom] you specify when placing your order, unless you opt (where available) to collect it from one of the collection points offered by our courier from time to time, where the courier offers such a collection service. If you opt for the collection service, your entire order will be delivered to your chosen collection point and will be available for collection by you from the date notified to you by our courier. When collecting your order, you may be required to show an Order Confirmation along with some form of identification (such as a credit card or driving licence).

If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. Orders cannot be delivered to PO Box or similar addresses.

Products comprised within the same order cannot be delivered to different addresses. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for. Deliveries will be made to your door. Our courier will not be responsible for any additional carrying, unpacking or positioning of Product(s).

The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.

Do the Services Cost anything?

Products are offered at the prices set forth on our Site. Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket, once you have selected your chosen different delivery method. 

Prices and delivery costs are subject to change at any time but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

Any payment terms we present to you in the process of purchasing Products are deemed part of these Terms.

Note that if you elect to receive text messages through the Services, data and message rates may apply. Any and all such charges, fees or costs are your sole responsibility. You should consult with your carrier to determine what rates, charges, fees or costs may apply to your use of the Services.


We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your account on the Services (your “Billing Account”). Payment for all orders must be made by a Payment Processor on the checkout page.  Payment can be made by most major credit and debit cards. Credit or debit cards with a statement address outside of the United Kingdom may be subject to additional fraud and security checks, where we are not satisfied that your payment method has passed these checks, we may cancel your order. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms. Currently, we use the following Payment Processors:

  1. Stripe. 
  2. Braintree.
  3. PayPal.
  4. Shopify Pay.
  5. Amazon Pay.

Once you click the "pay now" button, you authorise us to charge the displayed fees to your chosen payment method.

We are not responsible for any error by, or other acts or omissions of, the Payment Processor. By choosing to purchase Products, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any such Products in accordance with the applicable payment terms, and you authorise us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. 

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.

Payment Method. 

The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.


Some of the Products may be sold as a subscription, consisting of an initial period for which there is a one-time charge, followed by recurring period charges for additional Products as agreed to by you (“Paid Subscription”). By choosing a Paid Subscription, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. We may submit periodic charges (e.g., monthly) without further authorisation from you, until you provide prior notice (receipt of which is confirmed by us) that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before we reasonably could act. To terminate your authorisation or change your payment method, go to your account settings.

Unless you opt out of auto-renewal, which can be done through your account settings, any Paid Subscription(s) you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate. We reserve the right to adjust pricing for our Paid Subscriptions in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, we shall notify you of any price changes to your Paid Subscription and/or promotion by [email or SMS].

To change or cancel your Paid Subscription(s) at any time, go to account settings. If you terminate a Paid Subscription, you may use your subscription until the end of your then-current term, and your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. If you do not want to continue to be charged on a recurring basis, you must cancel the applicable Paid Subscription through your account settings or terminate your FRESH CLEAN THREADS account before the end of the recurring Term. Paid Subscriptions cannot be terminated before the end of the period for which you have already paid, and except as expressly provided in these terms, subject to applicable law, we will not refund any fees that you have already paid. If you have any questions, please contact us at [support@freshcleantees.com].

Current Information Required. 

You must provide current, complete and accurate information for your billing account. You must promptly update all information to keep your billing account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date), and you must promptly notify us or our Payment Processor if your payment method has been cancelled (e.g., for loss or theft) or if you become aware of a potential breach of security, such as the unauthorised disclosure or use of your user name or password. Changes to such information can be made at account settings. If you fail to provide any of the foregoing information, you agree that we may continue charging you for any use of paid subscriptions under your billing account unless you have terminated your paid subscriptions as set forth above.

Change in Amount Authorised. 

If the amount to be charged to your Billing Account varies from the amount you preauthorised, you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges, including during or at the end of each billing cycle.

Reaffirmation of Authorisation. 

Your non-termination or continued use of a Paid Subscription reaffirms that we are authorised to charge your Payment Method for that Paid Subscription. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to use the Paid Subscription.

Free Trials and Other Promotions. 

Any free trial or other promotion that provides access to free Products or free Paid Subscriptions must be used within the specified time of the trial. You must stop using a Paid Subscription before the end of the trial period in order to avoid being charged for that Paid Subscription. If you cancel prior to the end of the trial period and are inadvertently charged for a Paid Subscription, please contact us at [support@freshcleantees.com].

What if I want to stop using the Services?

You’re free to do that at any time by contacting us at [support@freshcleantees.com]; please refer to our Privacy and Cookies Notice, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services.

Fresh Clean Threads is also free to terminate (or suspend access to) your use of the Services or your account for any reason in our discretion, including your breach of these Terms. Fresh Clean Threads has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account.

If you have deleted your account by mistake, contact us immediately at [support@freshcleantees.com]– we will try to help, but unfortunately, we can’t promise that we can recover or restore anything.

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us.

Can I refer other users?

From time to time Fresh Clean Threads may offer rewards or incentives for referring others to the Services. For details of any current referral offers, please see our referral page. The referring user (“Referrer”) may refer individuals or entities who are neither current customers of Fresh Clean Threads nor registered users of the Services (“Referee”). A registered user is a person or entity that already has an existing account with Fresh Clean Threads. There is no limit to the number of referrals that Referrer can make, nor the cumulative rewards or incentives that the Referrer may receive through such special offer, unless otherwise indicated. Referrer will receive the stated reward or incentive for each Referee sent by the Referrer that completes the required action described in that specific offer (such as signing up for an account or making a purchase). All Referees must be first-time recipients of the offer, and multiple referrals to the same individual or entity will be disregarded. Fresh Clean Threads reserves the right to modify or terminate any special offers at any time and to revoke from Referrer and Referee the special offer at Fresh Clean Threads' discretion for any reason or for no reason whatsoever. If Fresh Clean Threads determines that Referrer or Referee is attempting to obtain unfair advantage or otherwise violate the terms or spirit of such special offer, Fresh Clean Threads reserves the right to (a) revoke any rewards or incentives issued to either Referrer or Referee and/or (b) charge the Referrer or Referee for any rewards or incentives (1) used by Referrer or Referee prior to such revocation or (2) issued by Fresh Clean Threads to any ineligible Referrer or Referee. All special offers are subject to any other terms, conditions and restrictions set forth on the Services or presented in connection with the special offer.

Consumer cancellation rights

Except in relation to certain Products set out below, you may cancel a Contract at any time before your order is delivered and up to 100 days afterwards, beginning on the day after your order (in its entirety) is delivered to you.

If you cancel, you will receive a full refund of the price paid for the Product(s) in accordance with the refunds policy (see below).

To cancel a Contract, you must clearly inform us, preferably:

  • in writing 
  • giving us your name, address and order reference; or 
  • by completing and submitting our cancellation form available on the Site at [hyperlink to form]. 


You must also return the Product(s) to us within [14] days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.

You will not have any right to cancel a Contract for the supply of Products that have been personalised or made to your own bespoke specifications (if we offer such options), unless such Product(s) were damaged or faulty when delivered to you or have been incorrectly delivered.

To return eligible Product(s), please visit out Returns Portal and follow the instructions provided. Please ensure that you package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us using the shipping label generated by our Returns Portal. Unless we notify you otherwise before you make your purchase, all returns are free, provided your Products are eligible for return in accordance with these Terms, you have complied with the relevant provisions of these Terms and you have followed the instructions provided via our Returns Portal. Please note, we reserve the right to reject any returns not made in accordance with this returns procedure and we will not refund the cost of postage where you have not used a method prescribed by our Returns Portal. 

Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Order Confirmation. Nothing in this section affects your legal rights.

Our refunds policy

If you return a Product within 100 days of delivery, we will process any refund due to you as soon as possible and, in any case, within [14] days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address (see above). 

We will refund the price paid in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)). If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.

Faulty Products

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

Product information

Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you use our "Find My Fit" service accessible on each Product page.

What is our liability to you?

Nothing in these terms shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • for fraudulent misrepresentation;
  • for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
  • under Part I of the Consumer Protection Act 1987; or
  • for any other liability that, by law, may not be limited or excluded. 


Subject to this, to the fullest extent allowed by applicable law, under no circumstances shall we be liable to you or to any other person for any business losses and any liability we have for losses you suffer arising from any Contract with us shall not exceed in aggregate the greater of (a) one-hundred (£100) pounds sterling or (ii) the amounts paid and/or payable by you to fresh clean threads in connection with the services in the twelve (12) month period preceding this applicable claim. Any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any agreement with you that is caused by events outside our reasonable control.

The services and content are provided on an “as-is” basis, we cannot guarantee the continuous, uninterrupted or error-free operability of the site. There may be times when certain features, parts or content of the site, or the entire site, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Site, or any features, parts or Content of the Site.

We can’t and won’t be responsible for your using the Services or Products in a way that breaks the law.

What else do I need to know?

Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Fresh Clean Threads' prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

Waiver. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. 

Enforceability. If any provision of these Terms are found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. 

Entire agreement. You and Fresh Clean Threads agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Fresh Clean Threads, and that these Terms supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. 

No Agency. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Fresh Clean Threads, and you do not have any authority of any kind to bind Fresh Clean Threads in any respect whatsoever.

Notices. All notices given by you to us must be given in writing and sent to the following address:

  • [5 New Street Square, London, EC4A 3TW]

We may give notice to you at either the email or postal address you provide to us when placing an order.

Variation. These Terms may not be varied except with our express written consent.

Choice of Law. These Terms are governed by and will be construed under English law, except that if you live in Scotland or Northern Ireland there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.

Choice of Venue. You agree that any dispute between you and us regarding these Terms or any Contract will only be dealt with by the English courts, except that (if you are a consumer and not a business user) and if you live in Scotland or Northern Ireland, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.

Click to download: Model Cancellation Form


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