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Returns & Exchanges

Start A Return Or Exchange

The best way to process a return or exchange is by using our online return + exchange portal, where you can easily create your prepaid shipping label and track the progress. Here's how:

  1. Click the link above to head to the portal

  2. In the portal, enter your order number (you can find it in the subject line of your order confirmation email) and zip code

  3. Select “Return” or “Exchange” and follow the steps to generate your prepaid label

  4. You can also swap for a different item by selecting “Return” and using “Shop Now Credit” to visit the store for the new item.

Address Verification

In a situation where the customer supplies the wrong shipping address, resulting a new package being shipped and sent, Fresh Clean Threads will impose a £7.99 shipping fee to cover the cost of reshipping a previously shipped package.

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